Shipping / Returns
Thank you for your Shop Cella Jane order!
Orders will process within 2-7 business days (Monday-Friday) of being received.
We ship via USPS or UPS from Kansas City.
A tracking number will be sent once the order has been fulfilled.
Shipping times will vary depending on your location.
If needed, you may return an unused item within 15 days of shipment.
To initiate a return, please contact us at firstname.lastname@example.org to obtain authorization for the return and receive additional instructions.
We cannot accept any returns that have not been authorized by our team.
If the return is a result of an error on our end, we will provide a pre-paid shipping label once a team member has responded to your inquiry.
Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your discretion and cost, insured. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
Once we receive the returned item, your refund will be credited to your original form of payment within 1-3 business days.